PRIVACY POLICY
Last updated: 01 May, 2026
1. About this Privacy Policy
1.1 This Privacy Policy explains how iBeVisible Pty Ltd ABN 19151859040 (“iBeVisible”, “we”, “us” or “our”) collects, holds, uses, discloses and protects personal information.
1.2 This Privacy Policy applies to our:
- website at https://ibevisible.ai/
- platform, software and related tools
- marketing, sales and support activities
- emails, SMS, forms and other communications with us
1.3 This policy also includes our Cookies Policy in section 5.
1.4. If anything in this policy is unclear, please contact us using the details in section 15.
2. Who we are
iBeVisible provides an Al-powered platform that helps businesses improve visibility across modern discovery channels, including Al search visibility, content generation, distribution and outreach.
3. The personal information we collect
3.1 The personal information we collect depends on how you interact with us. It may include:
A. Information you give us directly
- your name
- business name
- job title
- email address
- phone number
- billing address
- account login details
- payment and billing information
- information you provide when you contact us
- responses to surveys, forms or requests
- information you upload, submit, generate or store in our platform
B. Information we collect automatically
- IP address
- browser type and device information
- operating system
- pages viewed and features used
- dates, times and duration of visits
- referring website or source
- cookie IDs and similar online identifiers
- log, diagnostic and usage data
C. Information we may receive from other sources
- third-party sign-in providers
- analytics providers
- payment processors
- CRM, marketing or communications tools
- integration partners, you connect to our platform
- publicly available business information
- referral or partner sources
3.2 In some cases, we may also handle personal information that our customers upload to or use within the platform, such as contact details for leads, customers or prospects. In those cases, we may handle that information on the customer’s behalf as part of providing our services.
3.3 We do not intentionally collect sensitive information unless it is reasonably necessary for our functions or activities and you have consented, or we are otherwise permitted or required by law to collect it.
4. How we collect personal information
4.1 We collect personal information in a number of ways, including when you:
- visit our website
- create an account
- request a demo
- subscribe to updates or marketing
- contact us by email, phone, SMS, chat or web form
- use our platform or connect third-party integrations
- upload content, files, prompts, contact lists or campaign information
- interact with our emails, ads or other communications
4.2 We may also collect personal information automatically through cookies, pixels, SDKs, logs and similar technologies described in section 5.
4.3 Where lawful and practical, you may choose not to identify yourself or to use a pseudonym when making a general enquiry. However, in many cases, we need certain personal information to provide the platform, support services, billing, security and account management.
4.4 If you do not provide certain personal information, we may not be able to provide some or all of our services to you.
5. Cookies Policy and online tracking
5.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. We may also use similar technologies such as pixels, tags, local storage and analytics tools.
5.2 Why we use cookies and similar technologies
We use them to:
- keep our website and platform working
- remember your preferences
- understand how people use our website and platform
- improve performance and security
- measure the effectiveness of marketing
- personalise content or communications where appropriate
5.3 Types of cookies and tracking technologies we may use
A. Strictly necessary
These are needed for core site and platform functions, such as logins, security, session management and fraud prevention.
B. Preference and functionality
These remember choices such as language, region or user settings.
C. Analytics and performance
These help us understand traffic, user behaviour, feature usage and performance issues.
D. Advertising and measurement
These may be used to measure campaigns, retarget visitors, or understand whether someone interacted with our ads, emails or landing pages.
5.4 Third-party tools
We may use third-party analytics, marketing, CRM, hosting, support or advertising tools that place cookies or use tracking technologies. These providers may collect information such as your IP address, device information, browser activity and interactions with our website or communications.
5.5 Tracking pixels
If we use tracking pixels in emails, landing pages or our website, they may tell us whether a message was opened, a page was visited, or an action was taken. We use this information to improve communications, understand engagement and support marketing activities.
5.6 Your choices
You can manage cookies through:
- our cookie banner or settings tool, where available
- your browser settings
- device privacy settings
- ad platform preference tools
5.7 If you disable cookies, some parts of our website or platform may not work properly.
5.8 We recommend that you review this policy regularly because the cookies and third-party tools we use may change over time.
6. Why we collect, hold, use and disclose personal information
6.1 We collect, hold, use and disclose personal information for purposes including to:
- provide, operate, maintain and improve our website and platform
- create and manage accounts
- provide customer support and respond to enquiries
- process payments and manage billing
- provide onboarding, implementation and training
- enable content generation, workflow automation, analytics and related platform features
- send service notices, security alerts and account updates
- monitor performance, quality, safety and platform integrity
- detect, investigate and prevent fraud, misuse or unauthorised access
- carry out research, testing, troubleshooting and product development
- comply with legal, regulatory and contractual obligations
- market our products and services where permitted by law
- manage business operations, reporting and record keeping
- support a sale, merger, restructure or transfer of our business or assets
6.2 We will generally use personal information for the purpose for which it was collected, or for related purposes you would reasonably expect, unless another legal basis applies.
7. Direct marketing
7.1 We may send you marketing communications about our products, services, updates, events or content where permitted by law.
7.2 These communications may be sent by email, SMS or other electronic means.
7.3 You can opt out of marketing communications at any time by:
- clicking the unsubscribe link in an email
- replying STOP to an SMS, where available
- contacting us using the details in section 15
7.4 We will continue to send non-marketing messages that are necessary for service delivery, account administration, billing, security or legal reasons.
7.5 We do not use sensitive information for direct marketing without consent.
8. Disclosure of personal information
8.1 We may disclose personal information to:
- our employees, contractors and related entities
- cloud hosting and infrastructure providers
- payment processors and billing providers
- analytics, CRM and marketing platform providers
- email, SMS and communications providers
- customer support and service desk providers
- security, fraud prevention and identity verification providers
- professional advisers such as lawyers, accountants and auditors
- regulators, government agencies, courts, tribunals or law enforcement where required or authorised
- actual or potential buyers, investors or advisers involved in a business sale, merger or restructure
- third-party providers that help us deliver AI, automation, content, analytics or related platform features
- other parties to whom you direct us to disclose information or consent to disclosure
8.2 If you connect third-party integrations, we may exchange information with those services in line with your instructions and the settings you choose.
8.3 If you use our platform to upload or process personal information about other individuals, you are responsible for ensuring you have the right to do so and that any required notices or consents have been obtained.
9. Overseas disclosure
9.1 Some of our service providers, partners or technology vendors may be located outside Australia, and personal information may be disclosed to overseas recipients as part of providing our services.
9.2 We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable Australian privacy requirements. However, where permitted by law, you acknowledge that overseas recipients may be subject to the laws of their own countries.
10. Al tools, platform inputs and customer data
10.1 As part of our services, we may process information you submit to the platform, including prompts, uploaded files, campaign inputs, generated content, analytics and workflow instructions.
10.2 We may use third-party technology providers, including cloud and AI service providers, to help operate platform features.
10.3 We will only use customer-submitted content and data as needed to provide, secure, support and improve our services, or as otherwise permitted by our agreement with the customer and applicable law.
10.4 If you provide us with personal information about another person, including contact details used in campaigns or outreach workflows, you must ensure you have the legal right to provide that information and to use it for that purpose.
11. Storage, security and retention
11.1 We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
11.2 These steps may include:
- access controls and authentication measures
- encryption in transit and, where appropriate, at rest
- logging and monitoring
- secure development and testing practices
- vendor due diligence
- role-based access restrictions
- backup and recovery processes
11.3 No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect information, we cannot guarantee absolute security.
11.4 We keep personal information only for as long as reasonably necessary for the purposes described in this policy, to meet legal, accounting, security or reporting requirements, or to resolve disputes and enforce agreements.
11.5 When personal information is no longer needed, we take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to keep it.
11.6 If we become aware of an eligible data breach under applicable Australian law, we will respond in accordance with our legal obligations.
12. Access and correction
12.1 You may request access to the personal information we hold about you.
12.2 You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
12.3 To make a request, contact us using the details in section 15.
12.4 We may need to verify your identity before acting on your request.
12.5 In some cases, the law allows us to refuse access or correction. If that happens, we will explain why, subject to any legal restrictions.
13. Complaints
13.1 If you believe we have breached applicable privacy law or mishandled your personal information, please contact our Privacy Officer using the details in section 15.
13.2 Please include enough detail for us to understand and investigate your complaint.
13.3 We will acknowledge your complaint and aim to respond within a reasonable time.
13.4 If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
14. Third-party websites and services
14.1 Our website or platform may contain links to third-party websites, tools or services.
14.2 We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information to them.
15. Contact us
15.1 For privacy questions, requests or complaints, please contact:
Privacy Officer
iBeVisible Pty Ltd
Email: privacy@ibevisible.com
Address: Level 22, 120 Spencer Street, Melbourne, Victoria 3000
Phone:+61 414 671 515
16. Changes to this Privacy Policy
16.1 We may update this Privacy Policy from time to time.
16.2 When we make changes, we will update the “Last updated” date at the top of this page. If the changes are significant, we may also provide additional notice, such as by email, in-app notice or website banner.